Analytics lets you see all chat analysis based on the nature of chat at a given time. Analytics will be available only to Administrator.
Filters
You can create custom report, using filters. You can view filtered chat session information based on these filter options.
Ticket Source Report
Chat report will provide you with the details about the chats under the following criteria, which will lead to respective history,
- Chats (All chats) – Provides information about all the chats (responded, missed and offline) regarding your websites. This will link you to History > All Chats.
- Missed Chats – Chat session which is not responded by the operators. This will drop you in History > Missed Chats.
- Offline Chats – Chat messages left by Visitors, when operators are away. This will link you to History > Offline Chats.
